Terms & Conditions

Welcome to M99 Casino (m99casino-australia.co). These Terms and Conditions (“Terms”) govern your access to and use of the gaming services, including pokies, table games, sports betting, promotional offers, and any other gambling products (“Services”) available on our platform. By registering an account, accessing, or using our Services, you agree to be legally bound by these Terms. Please read them carefully before proceeding.

If you do not agree to these Terms, you must not use M99 Casino.

1. General Information

M99 Casino (“the Casino,” “we,” “our,” or “us”) operates as an online gaming platform catering exclusively to Australian residents. The Services we provide are intended for entertainment and responsible gambling purposes only. All references to currency are in Australian Dollars (AUD, A$).

By using our website, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. We reserve the right to modify these Terms at any time, with any updates effective immediately upon publication on this site.

For inquiries, contact our support team at [email protected].

2. Eligibility

To participate in any games, promotions, or Services offered by M99 Casino, you must meet the following eligibility criteria:

You must be at least 18 years old and of legal age to gamble in your jurisdiction.
You must reside in Australia and not in any country where online gambling is illegal or restricted.
You must use our Services for personal, non-commercial purposes.
You must register using accurate, complete, and current information.
Employees, contractors, or affiliates of M99 Casino (and their immediate family members) are not eligible to participate in promotional offers.

The Casino reserves the right to verify your identity and age. We may request documents such as photographic identification, proof of address, or payment verification before finalizing withdrawals or continuing account access.

Accounts found to be underage, fraudulent, or violating these Terms will be suspended or terminated immediately.

3. Account Registration and Security

To access our real-money Services, users must create an account (“Player Account”). When registering:

You agree to provide honest, up-to-date, and verifiable personal details.
Duplicate accounts are not permitted. Only one account per player, household, IP address, or payment method is allowed.
You must select a secure password and keep it confidential. You are solely responsible for activity on your account.
If you suspect unauthorized access, notify us immediately via support email.

We reserve the right to suspend or close your account for any of the following reasons:

Providing false or misleading information.
Using VPNs or proxy servers to disguise location.
Suspected money laundering or fraudulent transactions.
Breach of local or international gambling regulations.

Balances in deactivated or closed accounts may be withheld if linked to prohibited conduct.

4. Account Verification (KYC)

M99 Casino complies with Australian Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) obligations. All players must verify identity under Know Your Customer (KYC) guidelines before processing withdrawals.

You may be required to provide:

Government-issued identification (e.g, driver’s licence or passport).
Proof of address (dated within the last 90 days).
Proof of payment method (e.g, bank card scan, crypto wallet details).

We may use third-party services to verify these documents securely. Verification delays may affect withdrawal times. Failure to provide requested documentation may result in suspended transactions or account closure.

5. Deposits and Withdrawals

Deposits and withdrawals must be made in Australian Dollars (AUD) using approved payment methods:

POLi.
PayID (instant transfers).
BPAY.

Visa /.
Cryptocurrency wallets (accepted types listed on the cashier page).

Deposit Rules:

The minimum deposit amount varies by payment method (see cashier).
Deposits made via third-party accounts (not in your name) are prohibited.
All deposited funds must be wagered at least once before requesting withdrawal, except for progressive jackpot wins.

Withdrawal Rules:

Withdrawals are processed to the same method used for deposit when possible.
Verification (KYC) must be completed prior to withdrawal approval.
Processing may take 1–5 business days depending on the method.
Withdrawal limits may apply per day, week, or month.

We are not liable for processing delays due to external banking networks or payment providers.

6. Bonuses and Promotions

M99 Casino offers welcome bonuses, free spins on pokies, loyalty rewards, and seasonal or event-related promotions. Participation in these offers constitutes acceptance of both these Terms and specific Bonus Terms posted on relevant pages.

General Bonus Conditions:

Bonus offers are restricted to one per player, address, or payment account.
Wagering requirements apply before withdrawal of bonus funds (typically between 30x and 50x unless stated otherwise).
Free spins apply only to selected pokies titles.
Bonus funds and winnings expire if wagering conditions are not met within the promotional timeframe.
Any breach of bonus rules (e.g, bonus abuse or “bonus hunting”) may result in forfeiture of winnings.

Example: If you claim a A$100 welcome bonus with a 40x wagering requirement, you must wager A$4,000 before requesting withdrawal.

We encourage players to read bonus details carefully, as each may have unique conditions regarding eligible games, max bets, and expiry.

7. Game Rules and Fair Play

All games provided by the Casino — including pokies, blackjack, roulette, and sports betting — operate on certified Random Number Generators (RNG) ensuring fairness.

You agree that:

Manipulating, exploiting, or attempting to cheat any game or system is strictly prohibited.
Using bots, automation, or software-assisted play is not allowed.
Colluding with other players or using shared betting strategies may result in permanent account closure.

In case of software malfunction or interrupted game rounds, affected bets or winnings will be voided, and original stakes refunded. M99 Casino reserves the right to review game logs and video records to ensure fairness.

8. Sports Betting Terms

Sports betting on markets such as AFL, NRL, and horse racing (including the Melbourne Cup) is subject to the platform’s Sportsbook Rules. Odds, markets, and event schedules are provided by third-party data feeds and may change without notice.

Key points:

Bets cannot be cancelled once submitted.
Payouts are based on official event results.
In cases of disputes or errors, the Casino’s final decision (based on official sources) is binding.

9. Responsible Gambling

At M99 Casino, we are committed to promoting safe and responsible gambling. Gambling should always remain a form of entertainment, never a source of financial pressure or distress.

Player protection tools:

Deposit, wager, and loss limits (daily, weekly, monthly).
Self-exclusion or time-out.
Access to account history for.

If you or someone you know is experiencing gambling-related harm, please contact:

Gambling Help Online:
Helpline: 1800 858 858 (Available 24/7).

Signs you may need help include chasing losses, hiding gambling activity, or borrowing money to punt. We urge players to “take a break” and set limits before problems arise.

10. Anti-Money Laundering (AML) Compliance

We adhere to the Australian AML/CTF Act and maintain strict protocols to prevent misuse of our Services for money laundering or criminal activity.

You agree not to:

Use stolen, cloned, or third-party payment methods.
Deposit and withdraw without legitimate gameplay (“layering”).
Attempt to disguise source of funds.

All transactions are monitored and reported to the Australian Transaction Reports and Analysis Centre (AUSTRAC) when required. Suspicious or non-compliant accounts may be frozen pending investigation.

11. Inactive and Dormant Accounts

If your account remains inactive (no login or betting activity) for 12 consecutive months, it may be classified as dormant.

Dormant accounts may incur a nominal monthly maintenance fee, deducted from the remaining balance. If an account has a zero balance and remains inactive for 18 months, it may be permanently closed.

To reactivate a dormant account, contact support at [email protected].

12. Privacy and Data Protection

Your privacy is important to us. M99 Casino collects, stores, and processes personal data in accordance with the Australian Privacy Principles (APPs). Information provided during registration, deposits, and gameplay is used solely to deliver and improve our Services.

We may share data with payment processors, regulatory bodies, or service providers for lawful and operational purposes. Your data will never be sold or shared with third parties for marketing without consent.

For details, refer to our Privacy Policy.

13. Intellectual Property

All content, including graphics, website design, trademarks, text, and software within M99 Casino, is protected by copyright and intellectual property laws. You may not copy, distribute, or modify any part of the site without prior written permission.

Use of the M99 name or logo for promotional purposes without consent constitutes infringement.

14. Technical Issues and Service Interruptions

We strive to keep our platform running smoothly with minimal downtime. However, we are not responsible for losses arising from technical failures, internet connection issues, or software glitches.

If an error affects game outcomes or account balances, we will make reasonable efforts to correct the situation. Our technical team’s findings are considered final after internal review.

We advise players to regularly clear browser caches and use updated devices for the best experience.

15. User Conduct

Players must use the platform responsibly and refrain from:

Posting discriminatory, abusive, or offensive messages in chats.
Attempting to hack or damage our systems.
Sharing confidential information or spam content.

Violation of these standards may result in suspension or permanent exclusion.

16. Limitation of Liability

M99 Casino provides Services “as is” without warranties of any kind, express or implied. While we strive to maintain accuracy, we do not guarantee uninterrupted access or error-free functionality.

The Casino’s liability (if any) is limited to the lesser of:

The amount wagered in the disputed bet; or.
AUD 1,000 per incident.

We are not liable for indirect damages, loss of profits, or consequential losses from website usage or gambling activity.

You agree to indemnify and hold harmless M99 Casino, its affiliates, and employees from any costs or claims resulting from misuse of our Services.

17. Dispute Resolution

M99 Casino aims to resolve all player complaints fairly and efficiently.

Dispute Steps:

Contact our support via [email protected] with full details of the issue.
Provide supporting documentation or screenshots where applicable.
Our team will investigate and respond within 14 business days.

If you are unsatisfied with our resolution, you may escalate your complaint to the relevant regulatory bodies, including the Australian Communications and Media Authority (ACMA).

All disputes will be governed by the laws of the Commonwealth of Australia and adjudicated by courts in New South Wales, unless otherwise specified.

18. Self-Exclusion and Account Closure

You may request temporary or permanent exclusion from our platform at any time by contacting support. Upon confirmation, all remaining balances will be returned (subject to verification and withdrawal rules), and access to the Casino will be blocked.

Reactivation may occur only after the agreed exclusion period and at the Casino’s discretion.

19. Suspension or Termination of Services

We may suspend or terminate user accounts if:

These Terms are breached.
Fraudulent, abusive, or illegal behavior is detected.
Regulatory action or legal obligation requires it.

In such cases, balances may be withheld pending investigation. The Casino reserves the right to amend or withdraw its Services or bonus offerings without prior notice.

20. Taxes and Legal Responsibilities

Players are responsible for reporting and paying any applicable taxes on winnings under Australian law. M99 Casino does not deduct tax unless legally mandated.

Please consult a local tax advisor for clarification on your obligations.

21. Governing Law

These Terms are governed by the laws of the Commonwealth of Australia, under the oversight of the Australian Communications and Media Authority (ACMA). Any disputes, claims, or interpretations arising hereunder will be handled according to Australian jurisdiction.

22. Contact Information

For general inquiries, responsible gambling assistance, or complaints:

Email: [email protected].
Support hours: Daily 9 AM – 10 PM AEST.
Responsible Gambling Hotline: 1800 858 858.

We value your trust and strive to deliver a ripper entertainment experience while ensuring compliance, fairness, and safe gambling practices for all Aussie punters.

23. Final Provisions

These Terms represent the complete agreement between you and M99 Casino, superseding all prior understandings or arrangements. Should any clause be deemed invalid or unenforceable, the remaining provisions will remain in full force.

By creating an account or continuing to use the Services, you acknowledge having read, understood, and agreed to abide by all Terms and Conditions stated herein.

M99 Casino.

Play responsibly. Have a crack — but know your limits.

🎲

M99 Casino

$100 welcome bonus with a 40x wagering requirement, yo

Claim Bonus at M99 Casino →